ITIL V3 Overview
The ITIL concept is centered around IT services as opposed to IT systems. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.
ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. ITIL V3 Overview The guide to IT service management is an important document.
Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details). The consistency that characterized the service support processes is largely missing in the service delivery books.
ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.