ITIL Users
On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007. ITIL is an acronym for IT Infrastructure Library.
Incident Control: life cycle management of all Service Requests The Practitioner Exam is three-hour, and it has just been changed to an objective-testing multiple-choice exam with only the official Reference Manual allowed. ITIL Users Organizations or a management system may not be certified as “ITIL-compliant”.
After implementation has been completed, the process needs to be maintained as part of business as usual. The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.
Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se.