ITIL Practitioner V3
The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.
Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress. Accreditation is governed by the passing of two exams - the Foundation and the Practitioner. ITIL Practitioner V3 PRINCE2 lays down the method by which certain project issues should be escalated to the project board.
Safety is to be protected against risks. The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management.
The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.