ITIL Practitioner Certification
The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes.
Accreditation is governed by the passing of two exams - the Foundation and the Practitioner. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. ITIL Practitioner Certification APM Group have defined the concept of a PRINCE2 Maturity Model.
The IT Service Capability Maturity Model uses the CMM maturity measurement model. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.
Emergency software and hardware fixes, normally containing the corrections to a small number of known problems.