ITIL Metric Templates
The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.
ITSM is about delivering information technology as a set of services to the business customer. The PRINCE2 process consists of three sub-processes and these cover the way in which a work package should be accepted, executed and delivered. ITIL Metric Templates Availability Management is the ability of an IT component to perform at an agreed level over a period of time.
The objective of the Foundation Level is to introduce knowledge and understanding of IT Service Management concepts and terminology, and insight into the applicability of IT Service Management. The degree to which software engineering is an ITSM concern is unclear.
One way ITSC managers can make sure that ITSCM is effective is through continued communication with the other IT service management (ITSM) processes.