ITIL Job Position
The ITIL concept is centered around IT services as opposed to IT systems. ITIL exponents, citing ITIL’s stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.
PRINCE2 specifies the way in which progress should be monitored and how the highlights of the progress should be reported to the project board. To a business, customers and users are the entry point to the process model. ITIL Job Position Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant.
The service desk is the single contact point for the customers to record their problems. When you follow the stages of the business continuity life cycle, a plan which fully supports the organization will be established.
Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.