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The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799.
Each ITSM process relates to ITSCM. It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. ITIL Free Training Central Service Desk: for organizations having multiple locations - reduces operational costs and improves usage of available resources.
The concept of “Service” in an IT sense has a distinct operational connotation, but it would be incorrect then to assume that IT Service Management is only about IT operations. One way to warrant that the IT service continuity management (ITSCM) process is both efficient and effective is to assign an IT service continuity (ITSC) manager.
ITSM does not typically include project management or program management concerns.