Cmmi ITIL
ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799. The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
Capacity management - This ensures that business requirements are fully supported by the appropriate IT hardware resources. It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements. Cmmi ITIL It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.
Request for Change (RFC): form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor. The Service Manager Level certification is the highest achievable IT Service Management certificate.
It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.