Alguien Tiene Las 40 Preguntas ITIL
Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices. The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle.
In the PRINCE2 process, the project team is appointed and a project brief (describing, in outline, what the project is attempting to achieve and the business justification for doing so) is prepared. Capacity management - This ensures that business requirements are fully supported by the appropriate IT hardware resources. Alguien Tiene Las 40 Preguntas ITIL The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.
ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management. These disciplines are less well understood than those of Service Management and therefore often some of their content is believed to be covered ‘by implication’ in Service Management disciplines.
An option is needed for critical services that cannot be down for any length of time.