The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) […]
The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799. PRINCE2 is a structured approach to project management. IT […]
ITIL is an acronym for IT Infrastructure Library. ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization’s overall goals. Early consumers have paid dearly to get in early […]
Accusations that proponents of ITIL indoctrinate the methodology with ‘religious zeal’ at the expense of pragmatism continue to be heard. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. The high-level activities are Realize […]
IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. ITIL is owned by the United Kingdom’s Office of Government Commerce. The OGC’s site provides information on how to get ITIL documentation. There’s also a […]
ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. IT service continuity management […]
The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest “bang for the buck” elements of ITIL. The ITIL-process Security Management describes the structured fitting of information security in the management organization. It would be wrong to assume that every […]
It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. ITIL exponents, citing ITIL’s stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model. […]
