Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. ITIL is an acronym for IT Infrastructure Library.PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. Often confused with the role of Incident Management from Service Support, Operations is more technical […]
Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management.IT service continuity management is the process responsible for assessing the impact of the disruption on IT services. Using Prince2 method means that documents, […]
An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.ITIL and ITSM consist […]
The ITIL concept is centered around IT services as opposed to IT systems. The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes.A means for capturing and assessing project issues is suggested together with the way in which […]
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. On July 20, 2006, the OGC signed a contract with the […]
ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. The IT Infrastructure Library consists of a series of publications that describe a framework […]
In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical ’sets’ that grouped related process guidelines into the different aspects of IT management, applications and services. ITIL has been criticized on several fronts.Success will be determined […]
The ITIL Frameword shares best practises that can be customized for individual organistaion by IT practicioners and consultants. Accusations that many ITIL advocates think ITIL is “a holistic, all-encompassing framework for IT governance” are sometimes heard.Incident Control: life cycle management of all Service Requests PRINCE2 defines 45 separate sub-processes and organizes these into eight processes. […]
ITIL is an acronym for IT Infrastructure Library. In a 2004 survey designed by Noel Bruton (author of ‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’), ITIL adopting organizations were asked to relate their actual experiences in having implemented ITIL.Being a structured methodology widely recognised and understood, Prince2 provides a common […]
The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799.Each ITSM process relates to ITSCM. It is possible to […]
