ITIL Concepts

On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007. ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments.Once this work is done, the project board is asked […]

Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection […]