The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in […]
Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for […]
ITIL is owned by the United Kingdom’s Office of Government Commerce. The OGC’s site provides information on how to get ITIL documentation. There’s also a handbook for implementing ITIL. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed.Service […]
The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management.This meant that adoption of CCTA guidance such as ITIL was […]
ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices.By following this best practice, organizations can have a level of confidence in their recovery plans. IT Service Management helps […]
Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes.Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the […]
The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation.PRINCE2 […]
ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. ITIL v3 initially includes five core texts.The most current revision of PRINCE2 was released […]
A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing.Communication: keeping the customer informed of progress and advising on workarounds. Proponents believe […]
The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of […]
